| The AMA’s official definition of marketing—its
conception, evolution, and latest incarnation—is the
subject of the cover story of the Sept. 15, 2004 issue of
Marketing News.
The new definition of marketing was officially unveiled
at the AMA Summer Educators’ Conference in Boston
in August. It incorporates the contributions of many marketers
from around the world, both academics and practitioners.
The impetus to examine and possibly revise the official
definition came from AMA CEO Dennis Dunlap. Currently, marketers
are nearly unanimous in believing that the industry is rapidly
changing, though that was not always the case.
The first official definition of marketing was adopted
in 1935 by the National Association of Marketing Teachers,
a predecessor of the AMA. It was adopted by the AMA in 1948,
and again in 1960 when the AMA revisited the definition
and decided not to change it. This original definition stood
for 50 years, until it was revised in 1985.
The Marketing News cover story offers insights into the
evolution of the definition of marketing from Greg Marshall,
who is immediate past head of the academic division of the
AMA, which oversaw the most recent revision, and Robert
Lusch, the former AMA chairman of the board who for the
last year has led the effort to update the definition of
marketing. The story also offers reflections on the definition
of marketing from nine well-known marketers.
The new definition of marketing, as released by the American
Marketing Association, is:
Marketing is an organizational function and a set of processes
for creating, communicating and delivering value to customers
and for managing customer relationships in ways that benefit
the organization and its stakeholders.
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